Grievance Redressal Mechanism
Grievance to be reported to customer care support@apollo247insurance.com
Customer care to try to resolve within 5 days
If not resolved within 5 days, to be escalated to grievance redressal officer grievance.officer@apollo247insurance.com
If not resolved by GRO within 12 days, then, escalation to Principal Officer (PO)principalofficer@apollo247.org who shall resolve the matter by the end of the 14th day from the date of receipt of complaint
If not resolved by the PO, to be escalated to the Insurance company
Follow up with them and revert to customer
Escalation Level
| Level | Role |
| Level 1 | Customer Care to resolve the complaint within five (5) days of receipt of Complaint E mail ID: support@apollo247insurance.com |
| Level 2 | Grievance redressal officer to resolve the complaint within twelve (12) days of receipt of Complaint E mail ID: grievance.officer@apollo247insurance.com |
| Level 3 | Principal Officer to resolve the compliant within fourteen (14) days of receipt of Complaint E Mail ID: principalofficer@apollo247.org |